by BrandIron | Apr 7, 2025 | Blog, SCA, Warehouse Operations & Automation, WMS
Are you wondering if your WMS is still meeting the needs of your business? Especially as you plan for growth or expansion in the coming years?
by BrandIron | Apr 3, 2025 | ccm, customer communication, Customer Communications Management Solutions, Macrosoft
Businesses need to align their goals and their customers’ expectations while adapting to the latest digital technology environment. As customer preferences evolve, effective customer communication management (CCM) has become a vital component of companies’ strategies...
by BrandIron | Apr 1, 2025 | A5, Agentforce, Blog, Digital Engagement, Resources, Salesforce
The promise of AI has always been to augment human potential—not just automate tasks. Yet, for years, businesses have relied on legacy bots and copilots that operate within rigid frameworks, offering limited value beyond basic chat responses or predefined workflows....
by BrandIron | Mar 25, 2025 | A5, Agentforce, Blog, Digital Engagement, Resources, Salesforce
Remember when chatbots were the shiny new toy in customer service? They promised 24/7 support, faster resolutions, and a break from hold music purgatory. But let’s be real: most ended up as glorified FAQ machines, leaving users screaming “Representative!” into the...
by BrandIron | Mar 25, 2025 | Consumer Products, News, Retail, SCA, Supply Chain Strategy & Transformation, Warehouse Operations & Automation
Denver, CO – March 25, 2025 – Spinnaker SCA, a company of Publicis Sapient and premier supply chain consulting firm, is honored to announce that three of its consulting leaders, Michael Witty, Gene Bornac, and Tarik Small, have been named winners of the 2025 Pros to...
