The podcast explores Black Lake’s successful investment in SpinnakerSCA, a provider of supply chain technology services. Publicis Sapient, the digital transformation arm of the Publicis Groupe, the world’s second largest communications firm, acquired SpinnakerSCA in March 2024. The podcast episode includes John Sharkey, CEO of SpinnakerSCA, and Evan McCaig, Founder of SCA Path, as well as Joe Rodgers, Managing Director of Source Capital, a provider of debt and equity co-investment in the transaction.
Spinnaker SCA Celebrates Three Honorees in the 2025 Women in Supply Chain Awards
A Trailblazer, Rising Star and DEI Pioneer recognized for their leadership, execution, and impact
New York, NY — September 8, 2025 — Food Logistics and Supply & Demand Chain Executive have recognized three powerhouse women from Spinnaker SCA, a company of Publicis Sapient, as 2025 Women in Supply Chain: Debbie Stanton-Johnson, Kelly Arneson, and Sharon Goh. The annual award honors women across the global supply chain who are driving measurable business outcomes, mentoring the next generation, and building more inclusive workplaces in the process.
The Hidden Problem Destroying Your Services Business Profits
Your services business is growing fast. But there’s a problem you can’t see. It’s costing you millions. Sales teams make promises they can’t keep. Project managers waste hours on spreadsheets. Finance can’t predict what’s coming next. Sound familiar? A strategic Certinia PSA implementation can fix this mess and turn your chaos into profit. Most business… Continue Reading The Hidden Problem Destroying Your Services Business Profits
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The Bullwhip Effect on Modern Supply Chains
How a Global Food Manufacturer Boosted B2B Service with Agentforce
Customer expectations move fast — and this global multinational frozen food company knew its legacy ways of supporting farmers, distributors, and foodservice partners couldn’t keep up. They partnered with A5 to reimagine their Agentforce B2B Service Transformation through a unified, AI-driven Salesforce platform. A5 implemented Agentforce as the digital front door for B2B Service —… Continue Reading How a Global Food Manufacturer Boosted B2B Service with Agentforce
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A5 Earns Salesforce Implementation Expert Status in Revenue Cloud and Agentforce, Expands Navigator Expertise Across Industries
Pleasanton, August 2025 — A5, a leading Salesforce consulting partner, is proud to announce the expansion of its Salesforce expert-level certifications. The company now holds Navigator expert certifications in Agency, Hi-Tech, and the new Implementation Expert status in Revenue Cloud Advanced and Agentforce. These new distinctions complement A5’s existing expertise in Sales Cloud, Service Cloud,… Continue Reading A5 Earns Salesforce Implementation Expert Status in Revenue Cloud and Agentforce, Expands Navigator Expertise Across Industries
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How Salesforce Agentforce Voice Transforms the Label of Customer Service
Recently, during a sales call, we uncovered how customer behavior is evolving with Salesforce Agentforce Voice. One of our leaders experienced the downside of a poorly implemented self-service voice solution — a simple number port request with a leading Canadian telecom turned into a frustrating 30-minute ordeal, as the agentic process management failed to understand… Continue Reading How Salesforce Agentforce Voice Transforms the Label of Customer Service
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Why 95% of Companies Choose Pre-Built Salesforce Agentforce Over Custom Development
In boardrooms across San Francisco, New York, and Toronto, enterprise leaders are always asking the same question: “How do we implement AI fast enough to stay competitive—without burning through our digital transformation budget? The critical decision often comes down to Agentforce vs Custom AI—whether to adopt a proven, pre-built AI solution like Salesforce Agentforce or… Continue Reading Why 95% of Companies Choose Pre-Built Salesforce Agentforce Over Custom Development
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Why Salesforce Agentforce for Revenue Is the Biggest Sales Automation Game-Changer Since Lightning Platform
After 20+ years of Salesforce implementations and hundreds of revenue transformations across manufacturing, healthcare, technology, and financial services, we’re witnessing something remarkable. Salesforce Agentforce for Revenue isn’t just another platform update — it’s fundamentally reshaping how sales teams operate, quote customers, and close deals. Here’s what you need to know about Agentforce implementation, and why… Continue Reading Why Salesforce Agentforce for Revenue Is the Biggest Sales Automation Game-Changer Since Lightning Platform
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Spinnaker SCA Named 2025 Top Supply Chain Partner
New York, NY – August 5, 2025 – Spinnaker SCA, a Publicis Sapient company and leading supply chain consulting firm, has been named to SupplyChainBrain’s 2025 list of 100 Great Supply Chain Partners. Unlike traditional rankings, this recognition comes directly from the people who matter most: Clients who nominated Spinnaker SCA for delivering measurable impact and lasting value. Each year, SupplyChainBrain publishes client feedback alongside the honorees. This year’s recognition of Spinnaker SCA highlighted that, “They were thorough in their analysis and collaborative in their approach.”
Garbage In, Gold Out: A Guide to Supply Chain Design Data Readiness
It’s a hard truth: Supply chain design data isn’t perfect. It’s never “ready” for your next network analysis.
This is usually because that data was generated in a separate context, for some other purpose. So, when it’s time to optimize cost-to-serve, realign your DC footprint, or respond to supply disruptions, you’ll need a plan for using the data you have and techniques for turning it into what you will need.