by Allen Shapiro | Jun 13, 2025 | ccm, Customer Communications Management Solutions, Macrosoft, New Technology and Trends, opentext
Customer Communications Management (CCM) has long been a cornerstone of successful enterprises. Legacy CCM systems—once the backbone of high-volume document generation and transactional communications—are now struggling to meet the exponential expectations of today’s...
by Allen Shapiro | Jun 3, 2025 | customer communication, Customer Communications Management Solutions, Macrosoft, New Technology and Trends, quadient
Customer Communications Management (CCM) systems play a central role in how organizations interact with their customers. From invoices and policy documents to marketing messages and service alerts, CCM supports every stage of the customer journey. But as communication...
by Allen Shapiro | May 1, 2025 | AI, Macrosoft, New Technology and Trends, Process Automation, robotic process automation, rpa
The highly competitive market demands that organizations consider automation a crucial strategic requirement. Organizations across industries dedicate substantial financial resources to implementing Robotic Process Automation (RPA) transformation and intelligent...
by Allen Shapiro | Apr 10, 2025 | ccm, customer communication, Customer Communications Management Solutions, Macrosoft, quadient
In today’s rapidly evolving healthcare landscape, patient engagement is critical for success. Engaged patients are more likely to follow treatment plans and contribute to improved health outcomes and overall satisfaction with their care. According to a recent study by...
by Allen Shapiro | Mar 25, 2025 | AI, Artificial Intelligence Service, Macrosoft, New Technology and Trends, Process Automation, robotic process automation
The present digital age requires organizations to identify and solve their inefficiencies as a mandatory approach to achieving success. Companies continuously struggle to develop efficient operations, better client interactions, and resource maximization to stay...
