by Michael Fitton | Jul 11, 2025 | AI, Artificial Intelligence Service, Macrosoft, New Technology and Trends
Artificial Intelligence (AI) has swiftly moved from science fiction to a core part of our daily lives. From powering search engines to driving cars and diagnosing diseases, AI systems influence decisions that affect millions. Yet, alongside this progress comes a...
by Pavithra Joy | Jun 27, 2025 | ccm, customer communication, Customer Communications Management Solutions, Macrosoft, New Technology and Trends, opentext
The modern enterprise deals with a relentless influx of documents—both digital and paper-based. From invoices and contracts to customer forms and email attachments, the sheer scale and complexity of documentation can overwhelm even the best-run organizations....
by Michael Fitton | Jun 25, 2025 | AI, Artificial Intelligence Service, Macrosoft
The rapid ascent of Generative Artificial Intelligence (AI) is fundamentally transforming industries—from automating content creation to turbocharging code development, knowledge management, and personalized customer interactions. As adoption soars, the call for...
by Allen Shapiro | Jun 13, 2025 | ccm, Customer Communications Management Solutions, Macrosoft, New Technology and Trends, opentext
Customer Communications Management (CCM) has long been a cornerstone of successful enterprises. Legacy CCM systems—once the backbone of high-volume document generation and transactional communications—are now struggling to meet the exponential expectations of today’s...
by Allen Shapiro | Jun 3, 2025 | customer communication, Customer Communications Management Solutions, Macrosoft, New Technology and Trends, quadient
Customer Communications Management (CCM) systems play a central role in how organizations interact with their customers. From invoices and policy documents to marketing messages and service alerts, CCM supports every stage of the customer journey. But as communication...
by Pavithra Joy | May 30, 2025 | ccm, customer communication, Customer Communications Management Solutions, Macrosoft
Businesses continually seek ways to enhance operational efficiency, reduce costs, and enhance customer engagement. Modern Customer Communication Management (CCM) solutions have become pivotal tools in achieving these goals. Among the leaders in this space, Quadient...
