The podcast explores Black Lake’s successful investment in SpinnakerSCA, a provider of supply chain technology services. Publicis Sapient, the digital transformation arm of the Publicis Groupe, the world’s second largest communications firm, acquired SpinnakerSCA in March 2024. The podcast episode includes John Sharkey, CEO of SpinnakerSCA, and Evan McCaig, Founder of SCA Path, as well as Joe Rodgers, Managing Director of Source Capital, a provider of debt and equity co-investment in the transaction.
From Chaos to Clarity: A Roadmap for Agentic AI Integration
Recent technological advancements have sparked active conversations about implementing artificial intelligence (AI) systems in the workplace. Among the various forms of AI, Agentic AI stands out due to its ability to operate autonomously, making decisions and performing tasks with minimal human intervention. However, a common misconception regarding Agentic AI replacing human workers persists. This blog […]
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Supply chain resilience isn’t a buzzword—it’s a battle plan
Tariffs are back on the front page (again). Consumer sentiment is straight out of Barbie Land—shifting between glittery optimism and existential dread. And climate-driven events are no longer “acts of God”—they’re just acts of business.
Driving Healthcare Engagement: Quadient’s Role in Patient Communication
In today’s rapidly evolving healthcare landscape, patient engagement is critical for success. Engaged patients are more likely to follow treatment plans and contribute to improved health outcomes and overall satisfaction with their care. According to a recent study by McKinsey, effective patient engagement can lead to a 14% reduction in hospital readmission rates, significantly lowering healthcare costs. […]
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12 Ways AgentForce Makes Digital Transformation Feel Like a Breeze
Let’s be real: building AI workflows can feel like assembling IKEA furniture after losing the instructions. You’ve got all the pieces—data, teams, big dreams—but somehow, it’s just not coming together. Enter AgentForce, Salesforce’s AI deployment tool, designed as a digital labor automation platform that helps you whip up secure AI agents faster than you can […]
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Spinnaker SCA & ToolsGroup Expand Global Partnership
Chicago, IL & Boston, MA — April 10, 2025 — Spinnaker SCA, a Publicis Sapient company and a leading provider of supply chain strategy, planning and operations consulting services, today announced the expansion of its strategic partnership with ToolsGroup, a global leader in AI-powered supply chain planning software.
WMS Strategy: When to rip, replace, upgrade or expand | Spinnaker SCA
Are you wondering if your WMS is still meeting the needs of your business? Especially as you plan for growth or expansion in the coming years?
Aligning Company and Customer Expectations: A Guide to CCM
Businesses need to align their goals and their customers’ expectations while adapting to the latest digital technology environment. As customer preferences evolve, effective customer communication management (CCM) has become a vital component of companies’ strategies for enhancing customer engagement and satisfaction. This blog examines the role of CCM in bridging the gap between companies and […]
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Why Settle for Legacy Bots and Copilots When You Can Have Agentforce?
The promise of AI has always been to augment human potential—not just automate tasks. Yet, for years, businesses have relied on legacy bots and copilots that operate within rigid frameworks, offering limited value beyond basic chat responses or predefined workflows. These tools, while useful for simple interactions, fall short in dynamic environments where context, reasoning, […]
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AI Agents vs Chatbots: Key Differences, Use Cases & Why It Matters in 2025 (Data-Backed Guide)
Remember when chatbots were the shiny new toy in customer service? They promised 24/7 support, faster resolutions, and a break from hold music purgatory. But let’s be real: most ended up as glorified FAQ machines, leaving users screaming “Representative!” into the void. Enter AI agents—the brainy, proactive upgrade that’s not just fixing chatbots’ flaws but […]
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Spinnaker SCA Leaders Awarded 2025 Supply Chain Pros to Know Distinction
Denver, CO – March 25, 2025 – Spinnaker SCA, a company of Publicis Sapient and premier supply chain consulting firm, is honored to announce that three of its consulting leaders, Michael Witty, Gene Bornac, and Tarik Small, have been named winners of the 2025 Pros to Know Award by Supply & Demand Chain Executive. This prestigious recognition highlights influential executives whose accomplishments offer a roadmap for other supply chain leaders looking to drive innovation, operational efficiency, and strategic growth.