The podcast explores Black Lake’s successful investment in SpinnakerSCA, a provider of supply chain technology services. Publicis Sapient, the digital transformation arm of the Publicis Groupe, the world’s second largest communications firm, acquired SpinnakerSCA in March 2024. The podcast episode includes John Sharkey, CEO of SpinnakerSCA, and Evan McCaig, Founder of SCA Path, as well as Joe Rodgers, Managing Director of Source Capital, a provider of debt and equity co-investment in the transaction.
Black Lake tech services update: smaller is sometimes better in generative AI models
The Wall Street Journal says that smaller is sometimes better for generative AI models. WSJ shares that while initial forays into AI, like ChatGPT cost hundreds of millions to develop, "now, tech giants and startups are thinking smaller as they slim down AI software...
How a Leading Professional Services Company Streamlined Operations with a Unified CRM System
The professional services industry faces a unique set of challenges when it comes to managing sales and client service. Companies often operate across multiple regions, have complex service offerings, and rely heavily on efficient communication and collaboration between teams. One such company, a leading professional services firm with offices in North America specializing in healthcare […]
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End Silos, Go Data-Driven: Boost Profits
In today’s data-driven world, digital transformation isn’t optional – it’s essential for survival. However, many organizations struggle to harness the true potential of their data due to siloed systems and fragmented governance. The Challenge: Data Silos and Fragmented Governance Let’s face it: data is everywhere in your organization. From customer interactions to operational metrics, valuable […]
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How To Craft Personalized Experiences With Salesforce Data Cloud?
Did you know that 80% of customers are likely to do business with a company that provides personalized experiences? Yet, 60% of marketers admit they need help to personalize customer journeys (customer experience or CX optimization) due to fragmented data. Imagine this: you’re an e-commerce marketer tasked with personalizing the customer experience. However, your data is scattered across various […]
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AI-Powered Churn Prediction: Stop Customers Before They Go
In today’s fiercely competitive landscape, customer retention is no longer a ‘nice to have.’ It’s a business imperative. Yet, a staggering statistic from Bain & Company says, “67% of customer churn is preventable”. This translates to significant revenue loss, with Frederick Reichheld, creator of the Net Promoter Score (NPS),estimating that a “5% increase in customer retention can […]
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Boost Profits: Enterprise Contracts Management (ECM) Systems Guide
Managing contracts can be a complex and time-consuming process. But what if there was a way to streamline this process, save money, and even boost your revenue? Enter Enterprise Contracts Management (ECM) systems. While the initial investment for a full-scale ECM solution might seem daunting, reaching up to $10 million over five years, the ongoing […]
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The Why And How Of Incentive Compensation Management For Your Delivery Teams
Traditionally, incentive compensation management (ICM) has been a powerful tool for organizations to drive sales performance. However, the modern business landscape paints a different picture. Today, we recognize that closing a sale is just the beginning of the customer journey. A study by the Aberdeen Group found that companies fostering strong collaboration between sales and delivery teams […]
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From Data Silos to Smart Decisions: A Guide to Mastering Data for Asset Managers
Data is the lifeblood of successful asset management. However, managing that data effectively can be challenging in today’s complex world. In a 2023 study by Accenture, a significant 66% of asset managers reported difficulties with data fragmentation. This fragmentation hinders comprehensive data analysis and informed decision-making, critical factors for achieving alpha (superior risk-adjusted returns) in today’s competitive […]
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Unlock The Power Of AI: Strategic Preparation For Success
In today’s fast-paced digital landscape, the integration of artificial intelligence (AI) into business operations has become increasingly essential. However, despite the promises of AI revolutionizing industries, the reality is that a significant number of AI projects fail. According to a Gartner study, as many as 85% of AI projects don’t deliver on their intended objectives. “87% of […]
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Black Lake announces successful exit of SpinnakerSCA investment
Black Lake Capital, LLC (“Black Lake”) is pleased to announce that its portfolio company SpinnakerSCA was acquired by Publicis Sapient (“Sapient”), the digital business transformation company of Publicis Groupe (“Publicis”). SpinnakerSCA is a leading supply chain...